Appliance News - Skent-N-Dent

January 29, 2026

What Does “Scratch & Dent” Really Mean?

If you’ve ever shopped for appliances, you’ve probably seen the term “scratch & dent” and wondered what it actually means. Does it mean damaged? Used? Risky? At Skent-N-Dent, scratch & dent means something very different than most people expect — and it often means huge savings on appliances that look and work like new. Let’s break it down. What Are Scratch & Dent Appliances? Scratch & dent appliances are…

September 20, 2022

The Lady Behind, “Where’s The Dent!?”

So many of you have asked about the lady who says, “Where’s the Dent?” Is she family, a friend, or a customer? When we began the Skent-N-Dent journey many years ago and started advertising, we wanted an adaptation of the famous Wendy’s catchphrase, “Where’s the Beef”? That eventually led to our infamous slogan, “Where’s the Dent?” We began discussions with our ad agency at the time, describing the lady…